Frequently Asked Questions
What type of payments do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
How long does it take to receive my items?
You will receive your items within 7-14 days depending on what type of shipping you choose.
Can items received damaged be replaced?
Any item received damaged meaning arrived damaged in any way can be replaced one time.
What is the turnaround time frame for custom name pendants?
All custom name pendants take up to 7-14 days to complete. The molding timeframe may vary depending on the design and plating.
Can items be returned if not satisfied?
There is NO RETURN POLICY. All sales are final with the exception of damaged upon arrival items. Please note we do have photos of all items when leaving the manufacturer company. We are not responsible if you mistakenly break your item. Only if the item arrives damaged in any way.
Can shipping be expedited for custom name pendants?
Expedited shipping is available for all items. We are unable to expedite the molding process, but shipping can be rushed.
Am I getting value for my money?
Here at Icy Girl Co we work with the BEST manufacturing company who has created jewelry for more than 12 years. Our partners are rich in experience, design, and production. All pieces are thoroughly inspected by a strict quality inspection team.
What is the jewelry material?
Stainless Steel, Alloy, Cooper, .925 Sterling Silver, and etc.
What is the best way to care for my jewelry?
Take all jewelry off every night and clean it with a soft bristle toothbrush with solution. Dry thoroughly.
Why is jewelry so important?
Icy Girl CO provides signature looks that help people express their creativity.